About
We are seeking a highly motivated and talented individual to join our team
as a Client
Services Engineer at Aqore. As a Client Services Engineer, you will play a crucial role
in ensuring the satisfaction and success of our valued clients. This position offers a
unique opportunity to grow your skills in SQL and client support, with less than 1 year
of experience required in SQL and client support being a plus.
Key Responsibilities
- Provide exceptional customer service and technical support to our clients,
addressing their inquiries and issues promptly and effectively
- Collaborate with cross-functional teams, including developers and project managers,
to resolve client-related problems and ensure smooth project implementation
- Utilize your SQL skills to troubleshoot and resolve database-related issues, perform
data analysis, and generate reports as needed
- Act as a primary point of contact for assigned clients, managing their expectations,
and building strong relationships based on trust and professionalism
- Proactively identify opportunities to improve client satisfaction and engagement,
and contribute to the development of best practices and process improvements
- Ensure accurate and timely documentation of client interactions, issues, and
resolutions
Requirements
- Less than 1 year of experience in SQL, with a strong understanding of database
concepts and query languages
- Previous experience in client support or customer service roles would be a definite
advantage
- Excellent English communication skills, both verbal and written, with the ability to
effectively communicate technical concepts to non-technical clients
- Strong problem-solving and analytical skills, with the ability to think critically
and make sound decisions under pressure
- Flexibility to work night shifts from 8 PM to 5 AM
- A passion for providing exceptional customer service and a desire to contribute to
the success of our clients
Benefits:
- Competitive salary based on qualifications and experience
- Full board accommodation and food provided by Aqore throughout your employment
as a Client Services Engineer
- Opportunity to shift to regular shifts after a certain period with Aqore
- The chance to work in a dynamic and collaborative environment, with ample
opportunities for professional growth and development
If you are enthusiastic about customer service, have a strong technical aptitude,
and are eager to join a thriving organization, we would love to hear from you.
Please submit your resume and a cover letter highlighting your relevant skills and
experience to hr@aqore.com by no later than 6/26/2023. We look forward to reviewing
your application and potentially welcoming you to our team at Aqore as a Client
Services Engineer.